FAQ
Frequently Asked Questions (FAQ)
Welcome to the Frequently Asked Questions page. Below you will find answers to the most common questions regarding our products, shipping, and customer support. If you need additional assistance, our support team is always happy to help.
1. How long does delivery take?
Order Handling Time: 1–2 business days.
Shipping Transit Time: 6–8 business days.
Estimated Total Delivery Time: 7–10 business days.
For more details, please review our Shipping Policy.
2. Do you offer free shipping?
Yes, we offer free shipping on all orders within our designated shipping regions. Additional information is available in our Shipping Policy.
3. Where is your business located?
Vlearnco is an online-based business operating from USA, with delivery available throughout our supported shipping regions.
4. What should I do if I receive a defective item?
If an item arrives damaged or defective, please contact our support team within 30 days. We will arrange a replacement at no additional cost. Full details are outlined in our Return Policy.
5. Can I cancel my order after placing it?
Yes, orders may be canceled within 24 hours of placement. Please contact our customer support team as soon as possible to request a cancellation.
6. What is your return policy?
We offer a straightforward return process. Complete details are available in our Return Policy.
7. When will I receive my refund?
Refunds are processed within 7 days after the returned item is received and inspected. Refunds are issued to the original payment method.
8. Do your products include a warranty?
Yes, all products include a 30-day warranty. Please refer to our Return Policy for warranty details.
9. How can I contact customer support?
You can contact us via our Contact Us page or by emailing us at info@vlearnco.com.
10. Do you offer international shipping?
At this time, shipping is available only within our supported regions. We are actively working to expand international shipping options.
11. Do you have a physical store?
We operate exclusively online, allowing us to offer competitive pricing and a wide product selection.
12. Do you accept bulk or wholesale orders?
Yes, we support bulk and wholesale orders. Please contact our support team for personalized assistance.
13. How do exchanges work?
If you would like to exchange a product for a different size or variation, please follow the instructions provided in our Return Policy.
14. How can I track my order?
Once your order is shipped, you can track its progress using the Track Order page on our website by entering your order number and email address.
Contact Information
Store Name: Vlearnco
Address: 1710 Masterson Ln, North Las Vegas, NV 89032, United States
Email: info@vlearnco.com
Phone: +13254807329
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT-6)
Response Time: We strive to reply to all inquiries within 1–2 business days.